Privacy Statement


Effective Date: Oct 18, 2018

This Privacy Statement (“Statement” or “Policy”) describes how Project91 Advance Technologies Private Limited (“Project91” or “TrueHelp“, “we” or “our”) treats information collected or provided in connection with an end user’s (“you” or “user”) visit to or use of the website located at and TrueHelp’s products and services (the “Services“). Please note that your use of the Site constitutes your acceptance of and consent to this Policy. When you sign up to use the Services, you also consent to receive electronic notices and disclosures, as set forth in Section 5 below.

TrueHelp reserves the right to change this Policy at any time. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this Policy will mean you accept those changes.

This Policy seeks to answer questions you may have about the Services and TrueHelp’s information practices. Please contact us if you have other questions.

1. What information does TrueHelp collect through the Services?

2. How does TrueHelp use the collected information?

3. When does TrueHelp share information about you?

4. How can you access, change, or delete information about you?

5. Will you receive notices and disclosures electronically?

6. Does this Policy apply to third parties?

7. What choices do you have about online tracking, analytics and email communications from TrueHelp?

8. How does TrueHelp protect your information?

9. Where is your information processed or stored?

10. Who can use the Services?

11. How can you contact TrueHelp with more questions?

See also: Additional Information for Non-Indian Users.

  1. What information does TrueHelp collect through the Services?

Information Provided Directly To Us

We may collect information you provide directly through the Services. For example, we may collect your name, email address, or other contact information when you access certain TrueHelp content available through the Services such as whitepapers, videos, webinars, and other materials, or request additional information about TrueHelp or the Services. TrueHelp also collects information from you when you fill out any form in the Services such as when you submit questions or comments.

A. Customers

If you want to use the Services to screen applicants (“Customers”), TrueHelp may collect the following information (collectively, the “Customer Information”), including, but not limited to:

Account creation information, including your name, email address, and a custom password;

Contact information such as address and phone number;

Corporate and license information;

Hiring practice information such as employee work location and salary necessary for the application of state and federal consumer reporting laws

If you are an employer, employer identification number; and Payment information, including credit card and/or bank account information and billing address.

Please note: We do not store the credit card or bank account numbers you may use to make payments in the Services. Such information is passed on to our third-party payment processor, PayTM. You can review information on Stripe’s privacy practices at

B. Employees

If you are an employee who will be the subject of a screening or background check (“Employees” or “Applicants”), TrueHelp may collect the following information (collectively, the “Background Check Information”), including, but not limited to:

Account creation information, including your full name, e-mail address, and custom password;

Contact information, including phone number and address;

Identity verification information, including Aadhaar Number and date of birth; and

Additional information or supporting documentation you submit or upload regarding identity, background, evidence of rehabilitation, or a dispute.

Examples include an uploaded picture, a driver’s license, or court records.

Automatically Collected Information

When you visit or use the Services, we automatically gather certain technical and usage information, which may be associated with your user account. This technical and usage information (“Technical Information”) includes usage information, such as information on when, how often and for how long you use the Services; and server log data such as a computer’s IP address, browser type, device type, operating system and version, or the webpage you were visiting before you came to the Services.

Technical Information also includes “Cookies,” which are small text files containing a string of alphanumeric characters that are downloaded by your web browser when you visit a website. Like many online services, we may use both session cookies and persistent cookies when you access and use the Services. Cookies are used to remember your user account information and your preferences, to customize the Services for you and to assist us in measuring and analyzing utilization of the Services.

Third-party web analytics services providers we engage, such as Google Analytics, may use cookies in order to provide analytics services for the Services to us. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. Persistent cookies can be removed. Please review your web browser’s documentation to learn the best way to modify your cookie settings and see Section 7 below

2. How does TrueHelp use the collected information?

TrueHelp uses the information it maintains about you (including information you provide, Customer Information, Background Check Information, and Technical Information):

For the purposes for which you provided it;

To create your account and enable you to use the Services;

To verify your identity;

To provide the features and functionality of the Services;

For customer support and to respond to your inquiries;

To respond to and fulfill your requests;

With your consent, to contact you by text message regarding your account and certain services or information you have requested;

To improve the Services;

For internal record-keeping purposes and for legal purposes;

To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing; and

To resolve disputes, to protect ourselves and other users, and to enforce any legal terms that govern your use of the Services.

TrueHelp uses the contact information that you provide to access TrueHelp content available in the Services (such as whitepapers) or to obtain more information about TrueHelp or its Services to provide such content and information. TrueHelp may also use this information to provide you with additional information regarding products and services from TrueHelp or our business partners that may be of interest to you. TrueHelp does not use Background Check Information for this purpose. If you do not wish to receive such communications, please see Section 7 below.

TrueHelp uses Background Check Information as reasonably necessary to:

verify applicant identity;

conduct background checks;

conduct quality assurance checks;

investigate disputes; or

provide certain communications, including adverse action notices.

We may use Customer Information to:

contact you regarding your use of the Services;

process billing and payment;

send you product announcements and special promotions from TrueHelp or our business partners, or to administer participation in special events, surveys, contests and sweepstakes; or

send you communications regarding updates or modifications to the Services.

We may use Customer Information and Technical Information to:

personalize the content that you and others see based on personal characteristics or preferences;

troubleshoot problems;

provide you with required notices, in connection with disputes between you and another user; or

alert you to changes in our policies or agreements that may affect your use of the Services.

TrueHelp may also use Technical Information to analyze your use of the Services to help us improve the Services and develop and improve other products and services.

3. When does TrueHelp share information about you?

We may share the information we collect from and maintain about you as follows:

Employers or Other Customers Requesting Background Reports. We provide background reports, which may include Background Check Information, about Applicants to the requesting employer or Customer. We may also provide an employer or Customer other communications related to background reports such as notification of a dispute.

Furnishers and Researchers. We provide Background Check Information to entities that research and furnish data contained in background reports.

Service Providers.We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation conducting components of background checks, billing, fulfillment, data storage, analysis and processing, identity verification, fraud, accounting, auditing, and legal services.

Affiliates. We may share information with our affiliates for use as described in this Policy.

Legal Requirements. We will use and disclose information where we, in good faith, believe that the law or legal process (such as a court order, search warrant or subpoena) requires us to do so or in other circumstances where we believe is necessary to protect the rights or property of TrueHelp, our users, or third parties.

De-identified information. We may share de-identified information with third parties, including without limitation: (1) sharing aggregated, de-identified information about our user base and its interests and usage patterns and (2) providing de-identified information to third-party partners for our business arrangements, including without limitation to jointly offer a product or service to you or create interoperability between our products and services and theirs.

Consent. We may disclose your information to nonaffiliated third parties based on your consent to do so.

Business Transfer. In the event of a merger, sale of capital stock or assets, reorganization, consolidation or similar transaction involving TrueHelp, or in contemplation of such a transaction (e.g., due diligence), the information we possess may be transferred as a corporate asset to the acquiring entity.

Analytics. We use Google Analytics for purposes of analyzing usage of the Services. You can find more information about Google privacy practices here. here.

Note that TrueHelp will not provide your personally identifiable information to third parties for their own marketing purposes without your consent.

4. How can you access, change or delete information about you?

Applicants should promptly update their contact information if it changes or is inaccurate. Applicants may review, access, and change certain account information such as email address, phone number and mailing address via the applicant portal on the Services. Requests to change certain other information, such as Social Security Information, may require verification before the change is accepted. Applicants can request deletion of certain information in TrueHelp’s control by contacting TrueHelp as set forth at the end of this Policy. Applicants can dispute background check reports through the applicant portal, which is accessible through the Services.

Once a Customer, such as an employer, has received a background check report, TrueHelp does not control the Customer’s retention of such information.

Our policy is to retain personally identifiable information only as long as reasonably necessary to provide the Services or as otherwise required for legal compliance purposes. For example, we may retain information, including from closed accounts, in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our Terms of Use, and/or for any other purposes otherwise permitted by law that we deem necessary in our sole discretion.

5. Will you receive notices and disclosures electronically?

Yes. The Services are offered through TrueHelp’s website, mobile site, and app. To obtain Services from us, you must create an online account and (1) be able to access Services on a computer or other device that is capable of accessing the Internet, (2) have an active email account, and (3) consent to our use of our website, app, or email to provide you any written information that we may be required to send you in connection with the Services, your account, and/or background checks and reports.

Your Consent to Electronic Disclosures

By creating an account and/or authorizing a background check, you acknowledge and agree:

you can access and read information we post on our website or mobile app;

to provide an email address that is active and effective for receiving emails from us;

to receive electronically on our website, app, or via email the notices and disclosures, required by law related to your account and the Services; and

you have received the following disclosures as required by the federal Electronic Signatures in Global and National Commerce Act (“ESIGN”).

Please read this Federal ESIGN disclosure and consent carefully and keep a copy for your records. Your consent is voluntary, but we cannot provide the Services to you if you do not consent. If you are unwilling to receive these disclosures and notices electronically, you may terminate the creation of your account by closing your browser at any time before you create an account and/or authorize a background check.

Scope of Communications to Be Provided in Electronic Form

Your consent to receive electronic communications and transactions includes, but is not limited to, all legal and regulatory notices or disclosures and communications associated with your account, the Services, your request for a background check, and any product or service we agree to provide you (each, a “Communication”).

Method of Providing Communications to You in Electronic Form

All Communications that we provide to you in electronic form will be provided either (1) via email, telephone or text, (2) by making it available online and accessible via your account portal, or (3) by requesting you download a PDF file containing the Communication.

How to Withdraw Consent

You may at any time withdraw your consent to receive Communications in electronic form. To begin receiving Communications in paper form, please contact us at the following address: Project91 Advance Technologies Private Limited, New Delhi, India. Please specify the information you wish to receive in paper form. Be sure to state that you are requesting a copy of the disclosures, notices, etc., and include your name and mailing address. Your request will apply only to those specific items you designate. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal.

How to Update Your Records

It is your responsibility to provide us with true, accurate and complete email address, contact, and other information related to your account, and to maintain and update promptly any changes in this information. You can update information (such as your email address) through your account portal. If you give us an incorrect email address or fail to update or correct your email address, an electronic Communication will be deemed provided to you if we use the email address in our records for the electronic Communication.

Required Equipment

In order to use the Services and to view and retain a copy of this Policy and certain Communications, you understand that you must have a computer or device equipped with at least: a browser with 128-bit encryption, a current version of a software that can open and display PDF files (e.g., Adobe), and either a printer or other electronic storage device.

Retaining Copies of the Communications

To retain a copy of any Communication we provide electronically, you can download an electronic copy to your computer or a storage device (such as a disk or USB storage device), request a copy by email, or print copies on a printer attached to your computer. You will not be charged for a downloaded or emailed copy.

6. Does this Policy apply to third parties?

No. The Services may contain links to third-party websites, but this Policy does not apply to information that you may provide to or that may be collected by such third parties. We encourage you to review such third parties’ privacy policies and terms and conditions before engaging with such third parties.

7. What are your choices regarding online tracking, analytics and certain email communications from TrueHelp?

Online Tracking and Cookies. Like many websites, the Services do not currently respond to “do not track” browser headers. But you can take steps to limit tracking by erasing cookies from your computer’s hard drive and by setting your browser to block all cookies or warn you before a cookie is stored. If you disable cookies, you may be prevented from taking full advantage of the Services because they may not function properly without cookies.

Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. here.

Promotional Emails. As discussed in this Policy, subject to any restrictions under applicable laws, we may send periodic promotional or informational emails to you. You may opt-out of such communications by clicking unsubscribe in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.

Opting Out of TrueHelp Text Messages. The number of text messages you receive may depend upon factors including how you use our services and whether you take steps to generate additional text messages from us (such as by sending a HELP request). If you no longer want to receive TrueHelp text messages, you may text STOP at any time. After doing so, we will send you confirmation of your opt-out via text message. If you have revoked consent and want to re-enroll in our text message program, you can re-enroll by emailing us at

8. How does TrueHelp protect your information?

TrueHelp maintains safeguards to help protect the security of information we maintain about you. We may use encryption, passwords, and physical security measures to help protect your information against unauthorized access and disclosure. However, no security measures are 100% effective and we cannot guarantee your information will not be collected, disclosed and/or used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. TrueHelp is not responsible for the unauthorized use of your information nor for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity. WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR INFORMATION OR TECHNICAL INFORMATION.

9. Where is your information processed or stored?

TrueHelp uses servers located in the India. TrueHelp may also use partners or affiliates located in other countries besides India to store and process your information. By using the Services, you consent to the transfer of information outside of your country, even if your country has more rigorous data protection standards.

10. Who can use the Services?

You must be 18 years of age or older to use the Services. If you are a parent or guardian and believe that your child under the age of 13 has provided personally identifiable information to us through the Services, please contact us at the contact information listed below. If we discover that an individual under 13 has provided us with personal information, we will take steps to delete the account and any such personally identifiable information to the extent required by applicable law.

11. How can I contact you with more questions?

If you have any questions, concerns or complaints about this Policy or TrueHelp’s handling of your personal information, or if you would like to access or update personal information that is not available via the applicant portal, please contact us at or at:

Project91 Advance Technologies Private Limited
Attn: Privacy Questions
New Delhi, India

Additional Information for Non-Indian Users

This Policy applies to customers, users and applicants in India. However, to the extent that this Policy is inconsistent with any applicable non-Indian laws, TrueHelp will comply with the applicable law for customers, users and applicants in their respective country of citizenship. F

Applicants who are not located in India should also understand that the nature of the Services will involve TrueHelp obtaining potentially sensitive personal information about them, including consumer reports, criminal record, driving record, as well as education and employment records, from third parties such as consumer reporting agencies, police services and government agencies (e.g., provincial transportation ministries).

TrueHelp will also share Applicants’ personal information with a third party service provider outside of India, for the purpose of completing or facilitating the background checks described in this Policy.

In addition, as indicated under Question #9 above, personal information that is collected in the course of providing the Services will be transferred outside Canada. Therefore, such information may be accessible to law enforcement and national security authorities in the jurisdiction(s) where it is stored or processed.

Additional Information for European Users

European Union data protection laws make a distinction between organizations that process personal data for their own purposes (known as “data controllers”) and organizations that process personal data on behalf of other organizations (known as “data processors”)

Under applicable law, TrueHelp is considered the “data controller” of the personal data we handle under this Privacy Policy. We retain the personal data for as long as necessary to provide the Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Our legal grounds for using personal data are as follows:

Contractual Commitments: We may use, share, or disclose information to honor our contractual commitments to you. For example, to comply with our Terms, which you by using our Service.

With Your Consent: Where required by law, and in some other cases, we use, share, or disclose information on the basis of your consent.

Legitimate Interests: In many cases, we use, share, or disclose information on the ground that it furthers our legitimate business interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, such as customer service, analyzing and improving our business, providing security for our Services, preventing fraud, and managing legal issues.

Legal Compliance: We need to use, share, and disclose information in certain ways to comply with our legal obligations.

Your Legal Rights Under Local Law:

Your local laws (e.g., laws of the E.U.) may permit you to request that we:

provide access to and/or a copy of certain information we hold about you;

prevent the processing of your information for direct-marketing purposes; (including any direct marketing processing based on profiling)

update information which is out of date or incorrect;

delete certain information that we are holding about you;

restrict the way that we process and disclose certain of your information;

transfer your information to a third party provider of services; and

revoke your consent for the processing of your information.

Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.

To exercise any of these rights, you may review the information provided in Sections 4, 5, and 7, or contact us as described in the “How can I contact you with more questions?”section above. In addition to those rights, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.

As described above, TrueHelp uses servers located in the United States. TrueHelp may also use partners or affiliates located in other countries besides the US to store and process your information. By providing us with your information, you acknowledge any such transfer, storage or use. If we provide any information about you to any such non-EU third party information processors, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Policy and applicable law.