PROJECT91 ADVANCE TECHNOLOGIES PRIVATE LIMITED (TRUEHELP). SERVICE AGREEMENT
This Services Agreement together with any Orders (as defined below) (collectively, the “Agreement”) contains the terms and conditions that govern your access to and use of the Platform (as defined below) and is an agreement between TrueHelp’s parent company, Project91 Advance Technologies Private Limited (”Project91” or “TrueHelp“) and you or the entity you represent (“Customer”, “You” or “Your”). This Agreement takes effect when You click the “Continue” button or check box presented with these terms or, if earlier, when You use any of TrueHelp’s service offerings (the “Effective Date”). You represent to us that You are lawfully able to enter into this agreement (e.g., You are not a minor). If You are entering into this Agreement and creating an Account for an entity, such as the company You work for, You represent to us that You have legal authority to bind that entity.
By entering into this Agreement and/or creating an Account, You are certifying that You have direct knowledge of the facts You are certifying to herein and certify and agree to the following:
You certify that You will order and use the Reports only for (i) employment purposes, including hiring and promotion decisions, or (ii) the permissible purpose You selected when creating Your Account. Prior to ordering any Reports, you must obtain the Consumer’s written authorization, pursuant to Section 3 of the Agreement, and verify the Consumer’s identity using a government issued identification, such as an Aadhar car, driver’s license, passport, or state-issued identification card. You certify that You will notify TrueHelp immediately if Your permissible purpose change(s) for any reason. You also certify that You are the business type stated in Your Account and have a need for consumer credit information in connection with the evaluation of individuals for employment, promotion, reassignment or retention as an employee. See Section 3 of the Agreement for further requirements.
You certify that You have reviewed, fully understand, have received independent legal advice on the contents and effects of the following standard forms as they relate to You, TrueHelp, and the Consumer; and You fully understand that these are standard forms that were neither drafted specifically for You, nor on Your behalf. TrueHelp’s standard forms for disclosures, authorizations and notifications are entitled:
(1) Disclosure Regarding Background Investigation
(2) Authorization for Background Check
(3) Aadhar Holder Consent Form as directed by UIDAI
You also acknowledge and certify that:
(1) You authorize the use of TrueHelp’s standard Disclosure and Authorization forms with Your Consumers via the Platform.
If You wish to use Your own independently drafted disclosures, authorizations and notifications, You must notify TrueHelp in writing and secure TrueHelp’s additional credentialing and approval prior to being granted API access and permission to host Your own forms. You further certify that You are solely liable for any modifications You make to TrueHelp’s disclosures, authorizations and notifications. You understand and agree that TrueHelp’s review and approval process should not be construed as legal advice, and You must seek independent counsel regarding compliance as it relates to Your modifications and use of such forms.
“Account” means a TrueHelp account associated with a valid phone number and email address.
“Adjudication Criteria” means the set of rules determined by Customer that control what categories of criminal records and offenses are filtered and/or displayed on a Report, by TrueHelp on Your behalf.
“Agreement” means collectively, this Agreement and any Order(s) including any Exhibits thereto, entered into between the parties.
“API” means the TrueHelp Platform’s application programming interface(s) used to provide TrueHelp’s services.
“App” means a software application owned or controlled by You that implements the API.
“Background Check” means the production of a Report.
“Background Information” means the personal information required to be submitted to the Platform to conduct a Background Check on that Consumer.
“Consumer” means an individual applicant who is subject to a Background Check in support of their application for employment or engagement as an independent contractor by You.
“Credit Report” means a specific type of Report including consumer credit information obtained from a credit bureau.
“Customer Credential Application” means the credentialing application form that You must submit to TrueHelp in order to seek approval to become a customer of TrueHelp.
“Customer Portal” means the online TrueHelp portal and related tools that TrueHelp makes available to You and its other customers, to access the Platform and manage Background Checks.
“Documentation” means any technical literature, end user agreements, Customer instructions, and other written materials ordinarily provided by TrueHelp with the Platform.
“Employment Purposes” means the specific permissible purpose of a Report concerning the evaluation of individuals for employment, promotion, reassignment or retention as an employee.
“Fees” means collectively, the Service Fees and Variable Costs.
“Intellectual Property Rights” means all forms of proprietary rights, titles, interests, and ownership relating to patents, copyrights, trademarks, trade dresses, trade secrets, know-how, mask works, moral rights, and all similar rights that may exist now or later in any jurisdiction, including without limitation any applications and registrations for the foregoing.
“Law” means all applicable laws, rules and regulations, whether federal, state or local.
“Order” means the order form or account registration form submitted in connection with, or referencing, this Agreement, and specifies the certain Products that You are authorized to purchase.
“Platform” means the background check platform offered by TrueHelp, that allows access to TrueHelp’s various products, including but not limited to the Customer Portal, the APIs and other technology and tools offered by TrueHelp.
“Report” means a consumer report or other applicable screening product offered on the Platform, including but not limited to, Aadhar validation report, Drivers License validation report, Address verification report, Employment history report, Criminal history report (if applicable), an Investigative Consumer Report (if applicable), Credit Report.
“Service Fees” means the fees specified in Your Order for purchase of Reports and use of the Platform. Service Fees do not include Variable Costs.
“Variable Costs” means the additional variable costs and fees that may be imposed by third parties or governmental entities, such as court fees, county processing fees, multi-state or international fees, etc. related to the Background Check that You order. Variable Costs, as updated from time-to-time, may be located at https://www.gettruehelp.com/pricing/additional-pricing-information/.
2. USE OF PLATFORM
2.2 Account Creation. In addition to this Agreement, You must create an Account and enter into an Order with TrueHelp before You can use the Platform. The Order will specify the Service Fees and Report(s) that apply. If You wish to add other Report types later, please contact Your sales representative.
2.3 Use of Platform. During the Term and subject to the terms of the Agreement, You may access and use the Platform solely:
for Your own use of the specific Report(s) in the Order;
via the TrueHelp API in compliance with its accompanying Documentation, and any reasonable rules or guidelines that TrueHelp may provide; and
In compliance with any additional Platform terms or policies as provided by TrueHelp.
2.4 Restrictions. You represent and warrant that You shall:
not use, or attempt to use, the Platform for unauthorized purposes (e.g., tenant or spouse screening);
not use the Platform for the benefit of any third party without TrueHelp’s prior written permission;
not do any of the following, or allow any third party to do any of the following: (i) copy, distribute, rent, lease, lend, sublicense or transfer the Platform, or make the Platform available to any third party, including Your affiliates, parents or subsidiaries, without TrueHelp’s express prior written consent, (ii) modify, decompile, reverse engineer, or disassemble the Platform or otherwise attempt to discover any underlying source code, ideas, algorithms, file formats or programming interfaces, (iii) create derivative works based on the Platform; (iv) modify, remove, or obscure any copyright, trademark, patent or other notices or legends that appear on the Platform; or (v) use the Platform to develop a competitive product offering;
not use any agents, robots, scripts, spiders, or other automated means to access or manage the Platform; and
not allow Your personnel to access the Platform or order Reports for improper, illegal or unauthorized purposes, including on themselves, associates, or any other person except in the exercise of their official duties.
3. USE OF REPORTS
3.1 Your Certifications. When requesting and using Reports, You must comply with all Laws, including but not limited to the anti-discrimination Laws, and state Laws. You are solely liable for Your failure to do so. You certify and agree:
To request and use each Report only for the permissible purpose(s) to which You certified herein;
To use each Report for only a one-time use (g., You may use a Report to determine eligibility for employment, but You may not later use that same Report to determine eligibility for promotion);
To develop and follow reasonable procedures to comply with Laws and for the fair and equitable use of Background Information and Reports;
To strictly comply with the Security Obligations in Section 5 with respect to Reports and related information;
To hold the Reports in strict confidence and not disclose the Reports, unless required by Law, to any third parties.
To comply with and provide all statutorily required notices in other state laws when using the Background Information and Reports
To maintain complete and accurate records of all required consents, authorizations and disclosure forms of each Consumer You requested a Report for, for at least five years from the date the Report was received and make available to TrueHelp upon request; and
To obtain the Consumer’s consent to receive any legal or other notices electronically in compliance with any federal or state laws.
3.4 Employment Purposes. If You use or request a Report for Employment Purposes, You certify and agree:
You will not request a Report for Employment Purposes unless:
A clear and conspicuous disclosure has been made in writing to the Consumer by You before the Report is obtained, in a document that consists solely of the disclosure that a consumer report may be obtained for Employment Purposes;
The Consumer has authorized in writing the procurement of the Report; and
Information from the Report will not be used in violation of any employment opportunity Laws.
You further certify that before taking adverse action in whole or in part based on a Report for Employment Purposes, you will provide the Consumer with:
A copy of the Report for Employment Purposes, as applicable;
The required Aadhar Holder Consent Form any other other UIDAI compliance forms or notices required by applicable Law.
That each time You order a Report for Employment Purposes, You are reaffirming the certifications in 3.4(a), 3.4(b), and 3.6 below.
That You understand that TrueHelp will not initiate a Report for Employment Purposes in the absence of a written authorization.
You will not discriminate against the Consumer or otherwise misuse the Report, as required by any applicable federal or state equal opportunity laws or regulations.
You shall request a Report for Employment Purposes pursuant to procedures prescribed by TrueHelp from time to time only when You are considering the individual inquired upon for employment, promotion, reassignment or retention as an employee or contractor, and for no other purpose. You must comply with any Laws that may restrict or ban the use of Report for Employment Purposes.
That while TrueHelp shall make commercially reasonable efforts to notify You of a failure to deliver any notices, authorizations, disclosures, pre-adverse or adverse action letters, You understand that the use of TrueHelp’s Platform, including without limitation, the adverse action features does not relieve You of Your responsibilities under Section 3.4.
Investigative Reports. If You request an Investigative Consumer Report, You certify and agree:
That You have clearly and accurately disclosed to the Consumer, not later than three days after the date on which the Investigative Consumer Report was first requested, that
an Investigative Consumer Report including information as to his or her character, general reputation, personal characteristics and mode of living may be made; and
the Consumer has the right to request a complete an accurate disclosure of the nature and scope of the investigation requested (“Investigative Report Disclosure”).
The Investigative Report Disclosure shall include “A Summary of Your Rights Under the Fair Credit Reporting Act”.
If the Consumer makes a written request within a reasonable amount of time after receipt of the Investigative Report Disclosure, You will make a complete and accurate written disclosure of the nature and scope of the investigation requested. This information will be provided to the Consumer no later than five (5) days after the request for such disclosure was received from the Consumer or such Report was first requested, whichever is the later.
To the extent You elect to customize an Adjudication Criteria and to the extent permitted by Law, You authorize TrueHelp to adjudicate Background Checks on Your behalf, based on such Adjudication Criteria, and if applicable, send pre-adverse action and adverse action notices on Your behalf; provided that, You acknowledge and agree that You are solely responsible for Your Adjudication Criteria and TrueHelp shall not be liable for any decisions taken based on Your Adjudication Criteria.
You certify that, as of the time You enter into this Agreement, You have reviewed Your Adjudication Criteria to ensure that it complies with applicable Law, and that You will regularly update such criteria in order to ensure Your ongoing and continued compliance with applicable Law.
With each order for a Report, You reaffirm the statements in 3.6(a) and certification in 3.6(b) above.
Not Legal Advice. TrueHelp does not, and cannot, provide legal advice or other compliance related services to You or guarantee Your compliance with Laws in your use of the Platform or Reports. You understand that any documents, information, conversations or communication with TrueHelp’s representatives regarding searches, verifications or other services offered by TrueHelp are not to be considered a legal opinion regarding such use. You agree to consult with your own legal counsel (1) about the use of an Adjudication Criteria and background screening information, including but not limited to, the legality of using or relying on reported information, and (2) to review any forms as well as the content of prescribed notices, adverse or pre-adverse action letters and any attachments to this Agreement for compliance with all Laws. You agree that the provision of such notices, pre-adverse or adverse action letters and the contents thereof is Your sole responsibility.
Notice of Penalty under the UIDAI. THE UIDAI PROVIDES THAT ANY PERSON WHO KNOWINGLY AND WILLFULLY OBTAINS INFORMATION ON A CONSUMER USING THE AADHAR CARD UNDER FALSE PRETENSES SHALL BE FINED OR IMPRISONED, OR BOTH.
4. DELIVERY TERMS AND LIMITATIONS
4.1 International Criminal Records. TrueHelp may use third party contractors to perform international background screenings. Because of differences in foreign laws, language, and the manner in which foreign records are maintained and reported, TrueHelp cannot insure or guarantee the accuracy of the information reported.
4.2 National/Multi-State/County Database; Additional Costs. TrueHelp recommends that You screen applicants at the county courthouse or online system, federal, and multi-state/nationwide database levels. If You choose not to conduct certain searches or searches at these levels, TrueHelp is not liable for any records that exist that are not included in the Report. TrueHelp will include any Variable Costs associated with this verification in Your invoice. Variable Costs, as updated from time-to-time, may be located at https://www.gettruehelp.com/pricing/additional-pricing-information/.
4.3 Support. You can request Platform support during TrueHelp’s normal business hours via email sent to firstname.lastname@example.org. While TrueHelp makes commercially reasonable efforts to ensure continuous availability of the Platform, TrueHelp makes no representation, warranty or guarantee regarding the continuous availability or performance of the Platform.
4.4 Updates. TrueHelp may change the Platform features, and the production, support, delivery, layout or maintenance of the Reports from time to time, or discontinue the provision of a Report, in its sole discretion. For any material and adverse changes to Report features and details, TrueHelp will use commercially reasonable efforts to provide at least 30 days advance notice to You. You also acknowledge that within thirty (30) days of a Report completion date, TrueHelp may update the Report as part of our quality assurance purposes. In such cases, TrueHelp will provide You and the Consumer a copy of the updated Report.
5. YOUR SECURITY OBLIGATIONS
You represent and warrant that:
You are solely responsible for any Background Information You collect on behalf of Consumers.
You will designate a limited number of key personnel who have a need to know about Background Information and Reports and inform them of Your obligations under this Agreement.
Neither You nor Your personnel will give Your account credentials (login or password) to any unknown caller, even if the caller claims to be an employee of TrueHelp.
You agree that any system access software that You use, whether developed by Your company or purchased from a third-party vendor, will keep your account number and password “hidden” or embedded and be known only by supervisory personnel. You will assign a unique logon password to each user of the system access software. You will strictly prohibit the sharing of passwords. If such system access software is replaced by different access software and therefore no longer is in use or, alternatively, the hardware upon which such system access software resides is no longer being used or is being disposed of, or if the password has been compromised or believed to be compromised in any way, You will change Your password immediately.
You and Your personnel will secure all hard or electronic copies of Background Information and Reports within Your offices and facilities so that unauthorized persons cannot easily access them.
You will place all terminal devices used to obtain Background Information and Reports in a secure location within Your facility so that unauthorized persons cannot easily access them.
You will shred or destroy all hard copy Reports, and delete or render unreadable any electronic files containing Reports, after it is no longer needed and when Laws permit destruction.
You are solely responsible for the activities of any person accessing the Platform using any credentials issued to You.
You and Your personnel must use reasonable and industry standard means to secure account credentials.
You will promptly notify TrueHelp if You suspect that any account, credentials, Background Information or Reports, have been compromised.
TrueHelp may review Your records and practices at any time upon reasonable prior notice during the Term, and for 5 years thereafter, to confirm Your compliance with this Agreement. Your breach of this Agreement or violation of Law discovered by TrueHelp may result in immediate suspension and/or termination of Your account, under Section 12 of this Agreement, legal action and referral to regulatory agencies.
6.2 Public Records. The data collected on Your behalf with respect to running Background Checks on Consumers, include without limitation, motor vehicle records, criminal records, and other publicly available information is deemed to be “Public Records” that TrueHelp may retain, use, disclose, and delete in its sole discretion and as required or permitted by Law, provided that TrueHelp retains the Public Records in a manner that does not identify You.
6.3 Usage Data. TrueHelp owns all right, title and interest in and to all data collected by TrueHelp related to the operation of the Platform and Your use thereof (“Usage Data”). Usage Data may include Platform performance metrics and analysis, but does not include any Background Information or Public Records. TrueHelp will not disclose Usage Data to any third party in a manner that identifies You without Your consent other than (i) to TrueHelp’s third party service providers who use it for the sole benefit of TrueHelp or as required to provide You the Platform; or (ii) as may be required by Law or legal process.
7. FEES AND PAYMENT
7.1 Fees. During the Term, You are authorized to order the Reports specified in Your Order. You will pay TrueHelp the Service Fees specified in each Order and any Variable Costs, in consideration for Your purchase of Reports and use of the Platform. TrueHelp will automatically charge or debit the credit card or ACH debit account You provide each month.
7.2 Accepted Payment Methods. You must provide valid credit card or ACH debit information to TrueHelp for Your account in the Customer Portal, before You can order any Background Checks. You are solely responsible for ensuring that Your payment information is complete and accurate at all times.
7.3 Automatic Payment Terms. After the close of each calendar month, You will receive an invoice for the Fees that You incurred that month. Immediately thereafter, TrueHelp will automatically charge or withdraw funds via TrueHelp’s accepted payment methods for the Fees on each invoice. All payments must be made in the currency reflected in Your invoice. Any amounts due to TrueHelp under this Agreement not received by the date due will be subject to a late fee of 1.5% per month, or the maximum charge permitted by law, whichever is less. You are responsible for paying any withholding, sales, value added or other taxes, duties or charges applicable to this Agreement. You agree to pay any reasonable attorneys’ fees required for collection of late payment.
8. OWNERSHIP; CONFIDENTIALITY
8.1 TrueHelp owns all right, title, interest, and Intellectual Property Rights, in and to the Platform and any software, technology, materials and information related to the Platform, whether currently existing or later developed.
8.2 You own all right, title, interest, and Intellectual Property Rights, in and to the Apps (excluding any APIs or TrueHelp trademarks incorporated therein).
8.3 You are not required to provide any ideas, feedback or suggestions regarding any of TrueHelp’s products or services (“Feedback”) to TrueHelp. If You do provide any Feedback to TrueHelp, You agree to assign all right, title and interest in and to such Feedback to TrueHelp and agree that TrueHelp may freely use and exploit such Feedback without compensation to You.
8.4 Each party will keep confidential, all information and materials provided or made available, directly or indirectly, by the other party that is marked as confidential or proprietary, or is identified as confidential or proprietary at the time of disclosure, or the nature of the information and the manner of disclosure are such that a reasonable person would understand it to be confidential, including but not limited to, Background Information or other Consumer data (collectively, “Confidential Information”). TrueHelp’s Confidential Information includes but is not limited to, the features, functionality and content of the Platform and any planned modifications or updates thereto, Fees and pricing information. Each party will maintain all Confidential Information in strict confidence by using at least the same level of care that is uses for its own confidential information, but in no case less than a prudent and reasonable standard of care. Each party may use Confidential Information solely for the purposes of performing its obligations or exercising its rights hereunder. Information that either party can establish: (a) was lawfully in a party’s possession before receipt from the other party; or (b) is or becomes a matter of public knowledge through no fault of the receiving party; or (c) was independently developed or discovered by a party without the benefit of any Confidential Information of the other party, shall not be considered Confidential Information under this Agreement. Each party may disclose Confidential Information solely to its employees and representatives that have a need to know to accomplish the purposes of this Agreement and each of whom are bound to protect the Confidential Information from unauthorized use and disclosure under the terms of a written agreement with terms as protective of the Confidential Information as those set forth in this Agreement. Each party may also disclose Confidential Information in response to a valid order of a court or other governmental body or as otherwise required by law to be disclosed; provided that, the responding party gives sufficient notice to the disclosing party to enable the disclosing party to take protective measures, and/or in any event only disclose the exact Confidential Information, or portion thereof, specifically requested. Except as otherwise expressly set forth in this Agreement, no rights or licenses to intellectual property in Confidential Information is granted by either party under this Agreement, whether express, implied or otherwise, to the other party. The obligations imposed on a receiving party shall survive until such time as the Confidential Information of the disclosing party becomes publicly available and/or made generally known through no action of the receiving party. All Confidential Information will be returned immediately to the disclosing party, or destroyed, after the receiving party’s need for it has expired or upon request of the disclosing party or termination of this Agreement. Each party agrees that any violation of these confidentiality provisions will cause irreparable injury to the other party entitling the other party to injunctive relief or other equitable relief, in addition to, and not in lieu of, any other remedies such party may be entitled to. The disclosure of Confidential Information will be governed by this Agreement, which supersedes any previous confidentiality or nondisclosure agreement executed by or on behalf of the parties. Any such Confidential Information will be treated as if it were disclosed under this Agreement (and this Agreement were in effect) as of the date of such exchange.
9. WARRANTIES; DISCLAIMERS
9.1 Mutual. Each party represents and warrants to the other party that: (i) it has the full corporate power and authority to enter into the Agreement; and (ii) the Agreement constitutes a legal, valid and binding obligation when executed and delivered.
9.2 DISCLAIMER. YOU ACKNOWLEDGE THAT TrueHelp OBTAINS THE INFORMATION IN ITS REPORTS FROM THIRD PARTY SOURCES “AS IS”, AND THEREFORE PROVIDES THE INFORMATION TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. TrueHelp MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, OR IMPLIED WARRANTIES ARISING FROM THE COURSE OF DEALING OR A COURSE OF PERFORMANCE WITH RESPECT TO THE ACCURACY, VALIDITY, OR COMPLETENESS OF ANY REPORTS THAT THE REPORTS WILL MEET YOUR NEEDS, OR WILL BE PROVIDED ON AN UNINTERRUPTED BASIS; TrueHelp EXPRESSLY DISCLAIMS ANY AND ALL SUCH REPRESENTATIONS AND WARRANTIES. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, TrueHelp EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE. TrueHelp AND ITS SUPPLIERS, LICENSORS, PARTNERS AND SERVICE PROVIDERS DO NOT WARRANT THAT THE FUNCTIONALITY AND INFORMATION PROVIDED BY THE PLATFORM WILL BE CORRECT, UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.
10.1 You agree to defend and indemnify TrueHelp, and its directors, officers and employees from and against any third party liabilities, damages, losses, judgments, costs, expenses (including reasonable attorneys’ fees), claims, actions, demands and suits (collectively “Claims”) arising out of or relating to: (a) Your breach of any covenants, representations or warranties of this Agreement, including but not limited to Your failure to comply with the requirement set forth under Section 13.3; (b) Your violation of any Law, including but not limited to Your failure to comply with Your obligations under the FCRA; (c) the willful or malicious conduct by You or Your employees or (d) the content, compliance, method of delivery or effectiveness of any notices, authorizations, disclosures, pre-adverse or adverse action letters.
11. LIMITATION OF LIABILITY
to the maximum extent permitted by law, TrueHelp will not be liable FOR ANY INDIRECT, PUNITIVE, SPECIAL, RELIANCE, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES (INCLUDING LOSS OF REVENUE OR PROFITS) ARISING OUT OF OR RELATING TO THIS AGREEMENT, INCLUDING THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY INFORMATION OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY OR ERROR IN THE CONTENT, EVEN IF TrueHelp HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TrueHelp’s cumulative and aggregate liability arising out of this Agreement shall be limited to the amounts You actually paid during the six (6) month period preceding the date of the claim, up to a maximum of $1,000 USD. Recovery of this amount is Your sole and exclusive remedy hereunder and the parties agree that the limitations and disclaimers of liability set forth in this Section will apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose and regardless of the theory of liability. The parties agree that the limitations and disclaimers of liability under this Section constitute a fundamental basis of their bargain.
12. TERM; TERMINATION
This Agreement is effective for one year from the Effective Date unless terminated earlier in accordance with this Agreement (the “Initial Term”). After the Initial Term, this Agreement automatically renews for additional one (1) year periods (each, a “Renewal Term”) until either party terminates with at least 30 days notice prior to the expiration of the Initial Term or Renewal Term, or until otherwise terminated per the Agreement. The Initial Term and any applicable Renewal Terms are collectively referred to as the “Term.”
12.2 Suspension. TrueHelp may suspend or limit Your access to or use of the Platform at any time if: (i) You do not timely pay all Fees due; (ii) in the sole discretion of TrueHelp such action is necessary to prevent material errors or harm, or to limit TrueHelp’s liability; or (iii) You attempt to access or use the Platform or Reports in an unauthorized or unlawful manner.
12.3 Termination. TrueHelp may terminate this Agreement or any Order at any time upon 30 days’ notice to You, or immediately with or without notice if: (i) TrueHelp believes that You have breached this Agreement or any Order or violated any Law; (ii) requested to do so by a third party data provider; or, (iii) a material change in existing legal requirements adversely affects this Agreement or any Order. TrueHelp may (but is not obligated to) terminate this Agreement and Your account if You are inactive on the Platform for six or more months.
12.4 Termination for Convenience. Either party may terminate this Agreement or any Order for any reason upon thirty (30) days written notice to the other party; provided that, You shall remain liable for all Fees incurred up to the termination date.
12.5 Outstanding Orders. If applicable, any outstanding Orders and Your obligations under such Order and this Agreement will survive any termination of this Agreement until the Order is terminated or expires.
13.1 Governing Law. This Agreement is governed by Indian Law, excluding its choice of law rules. Each party submits to jurisdiction of the state and federal courts in New Delhi, India.
13.2 Assignment. You may not assign any of Your rights or obligations under this Agreement without the prior written consent of TrueHelp. Subject to the foregoing, this Agreement inures to the benefit of and is binding on the parties’ permitted assignees, transferees and successors. Any attempted assignment in violation of this clause is void.
13.4 Insurance. You represent and warrant that, during the Term of this Agreement, You will maintain, in full force and effect, appropriate insurance coverage in accordance with the best industry standards applicable to You, which shall include, at minimum, (a) at least $1,000,000 in broad form commercial general liability coverage; (b) statutorily required workers compensation insurance, and (c) employment practices liability insurance. You shall endeavor to provide TrueHelp thirty (30) days’ written notice in the event any of the policies required hereunder are reduced or cancelled. Should You at any time fail to maintain the required insurance, such failure shall be considered a breach of this Agreement entitling TrueHelp to terminate for cause.
13.5 Publicity. You grant to TrueHelp the right to (i) use Your name, trademark and logo on TrueHelp’s website and in TrueHelp’s customer lists; and (ii) issue a press release regarding the relationship created by Your use of the Services.
13.6 Integration. This Agreement reflects the parties’ entire agreement relating to its subject and supersedes any prior or contemporaneous agreements on that subject. TrueHelp may modify this Agreement in its sole discretion. TrueHelp will make good faith efforts to give You at least 30 days’ notice of any material and/or detrimental changes to this Agreement, which notice may be provided via email or the Customer Portal.
13.7 Force Majeure. TrueHelp will not be responsible for any failure or delay in its performance under this Agreement due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, internet or telecommunications failures, shortages of or inability to obtain labor, energy, or supplies, war, terrorism, riot, acts of God or governmental action, acts by hackers or other malicious third parties and problems with the Internet generally, and such performance shall be excused to the extent that it is prevented or delayed by reason of any of the foregoing.
13.8 Misc. The parties are independent contractors, and this Agreement does not create an agency, partnership or joint venture, or authority to bind the other party. There are no third-party beneficiaries to this Agreement. If any provision is found unenforceable, it and any related provisions will be interpreted to best accomplish the unenforceable provisions essential purpose. Any waiver of a provision of this Agreement will only be valid if provided in writing and applies only to the specific occurrence so waived. Failure to enforce any provision will not constitute a waiver. Nothing in this Agreement will limit a party’s ability to seek equitable relief. Section headings are not to be used in the interpretation hereof. The following Sections survive any expiration or termination of the Agreement: 2.4, 3, and 5 to 13.
13.9 Notices. To give compliant notice under this Agreement:
From You to TrueHelp: Send the written notice via email to email@example.com. TrueHelp will notify You via the Platform, email or postal mail if it updates either.
From Check to You: TrueHelp will notify You via the Platform, or to the postal or email address You provide in the Customer Portal. You can update that information in the Customer Portal at any time.